This week I experienced the next generation of “customer service” - or should I say, dis-service. My first full Verizon phone/DSL bill came it a couple weeks ago and they had charged me full rate for the DSL rather than the special bundled deal I signed up for. So I called to get it corrected. [...]

Last week I wrote of how “helpful” Verizon has been in correcting my billing issue. Well, their “helpfulness” continues. My service was to be fixed by the 30th of August. They then conveniently re-wrote that service request to *start* on the 30th and be completed by the 6th of September. The service ticket clearly said [...]

Take away my MTV. Take away my VCR. Take away my BBC and my NPR. Don’t you ever mess with my connectivity!
I’m back on line with all the fidelity I had before the disaster “customer service”. Ironically, they called me at 6pm to tell me they were still working on it. I say “ironic” because [...]

This is not a story of barn yard animals. It does, however, indicate that the engineers at Verizon Wireless have a sense of humor when it comes to disaster readiness - a subject that typically has very little to laugh about.
I once conducted an interview for a new-hire candidate where I posed the [...]