Following my recent move, my “AT&T Wireless then Cingular then AT&T Wireless service” had no service (aka no bars). So, I finally called to cancel my service. I’ve been a long type customer so I was surprised that once I got to a customer service representative to say I wanted to cancel my service she said [...]

This week I experienced the next generation of “customer service” - or should I say, dis-service. My first full Verizon phone/DSL bill came it a couple weeks ago and they had charged me full rate for the DSL rather than the special bundled deal I signed up for. So I called to get it corrected. [...]

Last week I wrote of how “helpful” Verizon has been in correcting my billing issue. Well, their “helpfulness” continues. My service was to be fixed by the 30th of August. They then conveniently re-wrote that service request to *start* on the 30th and be completed by the 6th of September. The service ticket clearly said [...]

Take away my MTV. Take away my VCR. Take away my BBC and my NPR. Don’t you ever mess with my connectivity!
I’m back on line with all the fidelity I had before the disaster “customer service”. Ironically, they called me at 6pm to tell me they were still working on it. I say “ironic” because [...]

I just ordered a new “product” from “The Company”. I have had one of these “products” for two years now am 100% satisfied. So, when I needed another, I bit the bullet, payed the price and ordered it. I want my “product” to be just for me so I have opted in both cases [...]

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