Archive for the 'Cellphones' Category

Good customer service but bad business

Following my recent move, my “AT&T Wireless then Cingular then AT&T Wireless service” had no service (aka no bars). So, I finally called to cancel my service. I’ve been a long type customer so I was surprised that once I got to a customer service representative to say I wanted to cancel my service she said [...]

Planning ahead with COWs, COLTs, and GOaTs

This is not a story of barn yard animals. It does, however, indicate that the engineers at Verizon Wireless have a sense of humor when it comes to disaster readiness - a subject that typically has very little to laugh about.
I once conducted an interview for a new-hire candidate where I posed the [...]